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LSR Group seeks to establish efficient customer relations that will increase customer satisfaction, loyalty, and trust. To enhance the customer orientation of our business model, we place a particular focus on the quality and availability of our products and services, honouring our timely commitments, increasing the efficiency of communication channels, including management of customer complaints.
Every year, LSR Group conducts surveys of the real estate market, potential customers’ preferences, build target audience profiles and analyze the level of satisfaction of those who have already bought a flat from LSR Group.
LSR Group places a particular focus on further improving the quality and safety of its products, both building materials and buildings (residential projects, social infrastructure facilities, etc.). Product quality and safety requirements are set forth in government standards and rules, as well as in our internal guidelines and regulations. Our buildings and buildings constructed with materials we provide are homes to many people. Their product satisfaction, health and safety come first for us.
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