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|2019 results||2020 targets||2020 results||2021 targets|
|Percentage of construction and installation contracts featuring environmental, occupational health, fire and industrial safety requirements for contractors||100%||100%||100%||100%|
|Percentage of completed projects that have undergone external audits for compliance with quality and safety standards||100%||100%||100%||100%|
In 2020, due to the pandemic and restrictive measures, we made significant efforts to improve the tools for interaction with our suppliers and contractors, customers, recipients of charitable aid and other stakeholders. These efforts allowed us to maintain the efficient interaction with our stakeholders and keep their satisfaction at a high level.
92% – share of respondents who are ready to return to the developer as the need arises*
80% – share of projects that include buildings and structures with the A, A+, A++, B, B+ or B++ energy efficiency classes (out of LSR Group’s total project portfolio with a defined energy efficiency class**)
Over 76% – share of open-form procurement procedures
RUB 424 million – investments in charity projects (2019: RUB 407 million)
302 people – number of orphaned children placed with families through LSR Group’s cooperation with the Children Are Waiting charity foundation (2019: 337 people)
* Survey of customer satisfaction with various life domains among those who got keys for their flats in 2019. The survey covered five residential projects in St. Petersburg.
** The projects included in this metric, consisting of one or more buildings or structures (for example, residential projects), may include buildings and structures with other energy efficiency classes. The project list is based on the valuation report for the LSR Group real estate portfolio as at 31 December 2020, prepared by Knight Frank.
Building sustainable cities is one of the most important priorities of today. Our day-to-day efforts are a contribution to laying a solid foundation for developing sustainable cities where our employees, customers, partners, and other people would love to live and thrive.
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